Terms & Conditions
These terms cover your use of this website and the general terms for our published prices and monthly plans. They’re written plainly so you can actually read them. The specific terms of any project we do together are set out separately in a written agreement or proposal.
On this page
1. Agreement to these terms
By visiting and using this website (acacialakeweb.com), you agree to these Terms & Conditions and to our Privacy Policy. If you don’t agree with them, please don’t use the site.
2. Use of this website
You agree to use this site lawfully and respectfully. In particular, you agree not to:
- Use the site in any way that breaks the law or these terms;
- Attempt to gain unauthorized access to the site or its systems;
- Interfere with or disrupt the site, its security, or other users;
- Use the contact form to send spam, abusive, or unlawful content; or
- Copy or reuse the site’s content except as allowed below.
3. About our services
This website describes the web design, development, modernization, maintenance, and marketing services we offer. The information here is for general purposes. It is not a binding offer, a quote, or a guarantee of any particular result, price, or timeline. Anything described here may change, and the details of your specific project are agreed separately.
4. Project terms are separate
When you hire us for a project, the work, scope, price, timeline, ownership, and other specifics are set out in a separate written agreement, proposal, or statement of work. If anything in that agreement conflicts with these website terms, the project agreement controls for that project.
Client delays and project inactivity
If required feedback, materials, or approvals remain outstanding for 30 consecutive calendar days after our written request, we may pause the project after written notice. Client-caused delays may move the delivery date, and rescheduling depends on our availability. If that inactivity continues for 60 consecutive calendar days from the same request, resuming work may require a revised schedule and an updated quote for the remaining work based on current pricing and availability. Any revised charges require your written approval before work resumes. Completed work and payments already made will be accounted for under your project agreement. Any different inactivity terms in your project agreement control.
5. Prices & payments
- Published prices are starting points. Prices on our Pricing page show where each kind of work starts. Your accepted written quote sets the actual price for your project. Changes require your written approval, including additional work or an updated quote for remaining work following project inactivity as described above.
- Quotes expire after 30 days. Unless a quote states a different validity period, it is valid for 30 calendar days from its issue date. If it is not accepted within that period, we may issue a new quote based on current pricing, scope, and availability. Accepting a quote within its validity period does not reserve a start date unless the required deposit and any other conditions in the quote are met.
- Prices may change with market conditions. We may update our published prices as market conditions, delivery costs, or service offerings change. Updated prices apply to new quotes and orders and do not automatically change prices already agreed in writing. Any revised project charges require your written approval. For existing monthly plans, any price change will follow your agreement, and we will notify you in writing before it takes effect so you can change or cancel your plan.
- Payment schedule. Unless your agreement says otherwise, projects under $5,000 are paid 50% before work begins and 50% at launch. Larger projects may be split into a deposit, a payment at design approval, and the balance at launch. Work begins once the first payment is received.
- Late payments. If an invoice is unpaid past its due date, we may pause work, and we may hold the launch of a site until the balance is paid.
- Third-party costs. Domain names, platform subscriptions (such as Shopify), paid plugins, stock media, and advertising budgets are billed to you by those providers unless your agreement says otherwise. We list expected third-party costs in your quote.
6. Monthly plans
These terms apply to our care, marketing, and development plans unless your agreement says otherwise.
- Billing. Plans are billed monthly in advance and run month to month with no long-term contract.
- Changing or canceling. You can change or cancel a plan at any time by letting us know before your next billing date. Cancellation takes effect at the end of the month you have already paid for, and partial months are not refunded.
- Included hours. Hours included in a care or development plan cover design, development, and content changes. Unused development plan hours roll over for one month and then expire; unused care plan hours do not roll over. Hours are not refundable or exchangeable for cash. Work beyond your included hours is billed at our hourly rate, and we ask for your approval before starting it.
- Hosting under a care plan. If we host your site as part of a care plan and the plan ends, we will help move the site to hosting in your name. We give you reasonable notice before a site we host is taken offline.
7. Marketing services
- No guaranteed results. We work to improve your visibility, but no one controls Google’s rankings or any platform’s algorithms. We do not guarantee any particular ranking, traffic, number of leads, reviews, or sales.
- Advertising budgets. Your advertising spend is paid directly to the platform (such as Google) from your own account and is separate from our plan price. You set and control the budget. We do not raise it without your approval.
- Platform rules. Google, social media networks, and other platforms set their own policies and may reject ads, remove posts or reviews, or suspend listings or accounts. We follow those policies and will help you respond, but we are not responsible for a platform’s decisions.
- Your content and claims. You are responsible for the accuracy of the offers, prices, and claims we publish on your behalf, and for having the rights to any photos, logos, or other material you give us. We follow the approval process agreed for your plan before publishing.
- Your accounts. Your Google, advertising, and social media accounts stay in your name. You give us access to do the work and can remove it at any time. When the plan ends, we hand back or remove our access. Our Privacy Policy explains how we handle the information in those accounts.
8. Intellectual property
Our website
The content, design, text, graphics, and code of this website are owned by us or used with permission, and are protected by intellectual property laws. You may view and share the site, but please don’t copy, republish, or reuse its content for your own commercial purposes without our permission.
Work we create for you
For client projects, our standard is straightforward: when your project is paid for, the finished website, its design, content, and code, is yours. We don’t lock you into our platform or hold your site hostage. The exact ownership terms, including any third-party components or licenses, are confirmed in your project agreement.
9. Information you send us
When you send us a message through the contact form, you confirm the information is accurate and that you’re allowed to share it. We handle what you send according to our Privacy Policy. Please don’t send us confidential or sensitive information through the form, wait until we’ve set up a secure way to share it.
10. Links to other sites
Our site may link to other websites, such as our sister studio or third-party tools. We don’t control those sites and aren’t responsible for their content or practices. Visiting them is at your own discretion.
11. Disclaimers
This website is provided “as is” and “as available.” While we work hard to keep it accurate, current, and secure, we don’t guarantee that it will always be available, error-free, or free of harmful components. To the fullest extent allowed by law, we disclaim warranties of any kind regarding the site, except as required by applicable law.
12. Limitation of liability
To the fullest extent permitted by law, Acacia Lake Web Solutions will not be liable for any indirect, incidental, or consequential damages arising from your use of this website. Nothing in these terms limits any liability that cannot be limited under applicable law. This section concerns the website itself; liability for project work is addressed in your project agreement.
13. Governing law
These terms are governed by the laws of the State of Texas, United States, without regard to its conflict-of-law rules. Any dispute relating to this website will be handled in the courts located in Cameron County, Texas, unless your project agreement says otherwise.
14. Changes to these terms
We may update these terms from time to time. When we do, we’ll change the “last updated” date above. By continuing to use the site after changes are posted, you accept the updated terms.
15. How to reach us
Questions about these terms? Contact us:
- Email: team@acacialakeweb.com
- Phone: (956) 477-1721
- Acacia Lake Web Solutions, 300 Acacia Lake Drive, Brownsville, TX 78521