Privacy Policy
We keep this simple on purpose. We collect only what we need to reply to you and to do the work you hire us for, we don’t sell your information, and we protect what you share. This page explains the details.
On this page
1. Who we are
Acacia Lake Web Solutions (“we,” “us,” or “our”) is a web design and maintenance studio based in Brownsville, Texas, and the sister studio to Acacia Lake Consulting. This policy applies to this website, acacialakeweb.com, and to information we handle while providing our services to clients, including website care, marketing, and development plans.
2. What we collect
We collect very little. Specifically:
- Information you send us through our contact form, your name, email address, optionally your business or organization, the option you select for what you need, and whatever you write in your message.
- Basic technical information that almost every website receives automatically when you visit, such as your browser type and general region. We use this only to keep the site working and secure, not to identify you.
We do not ask for sensitive personal information through this site, and we ask that you don’t send it to us through the contact form. If we ever add analytics or cookies that track you, we will update this policy first and tell you here.
3. How we use it
We use the information you give us to:
- Reply to your message and talk with you about your project;
- Prepare a quote or proposal if you ask for one;
- Keep a record of our correspondence so we can serve you well; and
- Keep the website running, secure, and free of abuse.
We do not use your information for advertising, and we do not sell or rent it to anyone.
4. When we share it
We don’t share your personal information with third parties except in these limited cases:
- Service providers who help us operate, for example, our email or website hosting providers. They may process your information only to provide their service to us, and are expected to protect it.
- Advertising and marketing platforms, such as Google Ads, Google Business Profile, and social media platforms, but only for clients who hire us to run marketing on their behalf, only inside the client’s own accounts, and only as described in section 5. Those platforms handle data under their own privacy policies.
- Legal reasons, if we are required by law, a valid legal request, or to protect the rights, safety, or property of you, us, or others.
We never sell your personal information.
5. Work we do for clients
When a business hires us for a website, a care plan, a marketing plan, or ongoing development, we may need access to its accounts and to the information inside them. This section explains how we handle that.
- Account access. With the client’s permission, we may be given access to accounts such as website hosting, domain and email settings, Google Business Profile, Google Search Console, Google Ads, and social media pages. We ask to be added as a user or manager, rather than for the owner’s password, wherever the platform allows it. The accounts stay in the client’s name.
- What we may see. Performance data (such as search, call, and direction request counts), public reviews and our replies to them, advertising results, and, when we maintain a site, messages or orders that pass through it.
- How we use it. Only to do the work the client hired us for: publishing posts, replying to reviews, managing ads, maintaining the site, and preparing the client’s monthly reports. We do not use it for our own marketing, combine it across clients, or sell it.
- Monthly reports. Our marketing reports use the reporting built into Google Search Console, Google Business Profile, and Google Ads. Providing a marketing plan does not mean adding tracking to this website.
- Tracking on client websites. We add analytics, advertising pixels, or cookies to a client’s website only when the client asks for them. The client decides what runs on its site and is responsible for its own privacy notice; we can help write or update it.
- When the work ends. We hand back or remove our access to the client’s accounts and return any files and logins that belong to the client.
If you are a customer of one of our clients, that business’s own privacy policy describes how it uses your information. You can also contact us directly with questions.
6. How we protect it
Security is central to how we work. Our studio is led by an owner with a background in information security, and we apply strong, current safeguards to the information you share with us, both in how this site is built and in how we handle your messages. No method of transmission or storage is ever completely secure, but we take protecting your information seriously and design with that in mind from the start.
7. How long we keep it
We keep the information you send us only as long as we need it, to respond to you, to do work you’ve engaged us for, and for a reasonable period afterward for our records and legal obligations. When we no longer need it, we take steps to delete or de-identify it. You can ask us to delete your information at any time (see your rights below).
8. Your choices & rights
You are in control of the information you share with us. Depending on where you live, you may have the right to:
- Ask what personal information we hold about you;
- Ask us to correct or update it;
- Ask us to delete it;
- Ask us to stop using it; and
- Withdraw consent you previously gave.
To make any of these requests, just email us at team@acacialakeweb.com. We’ll respond within a reasonable time, and we won’t treat you differently for asking.
9. Children’s privacy
This site is intended for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has sent us information, please contact us and we will delete it.
10. Changes to this policy
We may update this policy as our practices or the law change. When we do, we’ll revise the “last updated” date at the top of this page. If the changes are significant, we’ll make a clearer effort to let you know.
11. How to reach us
Questions about this policy or your information? We’d genuinely like to hear from you:
- Email: team@acacialakeweb.com
- Phone: (956) 477-1721